Refund and Returns Policy

Thank you for shopping at Paws & Spells.

Digital Products & VIP Membership
Due to the immediate access nature of digital downloads (PDF files, e-books, printable guides, and templates) and digital membership features (VIP Vault and Smart QR Passport profile access), all digital sales and subscription fees are final and non-refundable once access or download details are delivered.

Physical Products & Custom Smart QR Tags
All our physical merchandise (including Smart QR Pet Tags, Mugs, Apparel, and Tote Bags) is custom-printed on demand specifically for your order. Because each item is personalized upon request, we cannot accept returns, exchanges, or refunds for:

  • Change of mind or incorrect product selection.
  • Incorrect address or pet information provided by the customer during checkout.

Damaged, Defective, or Misprinted Items
Your satisfaction is our priority. If a physical product arrives damaged, defective, or with a manufacturing error:

  • Please contact our support team within 30 days of receiving your item at contact@pawsandspells.com.
  • Provide your order number along with a clear photo showing the damage or printing issue.
  • Upon verification, we will happily process a free replacement or issue a full refund for the affected item.

Order Cancellations
Because custom physical orders are sent directly to production shortly after being placed, physical orders can only be canceled within 2 hours of purchase. Once production has started, the order cannot be canceled or modified.

Contact Information
If you have any questions or require technical support regarding your order, please reach out to us:

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