Printed Products (Made-to-Order)
All printed products are made specifically upon order. Therefore, returns or exchanges are not accepted.
If an item arrives damaged, broken, or defective:
- The issue must be reported within 7 days of delivery
- A clear photo must be provided
- The report must be submitted through our contact channels
Note:
- A free replacement or refund may be offered
- The item does not need to be returned
Other Store Products
We accept returns for other store products under the following conditions:
- Return requests must be made within 14 days of delivery
- The item must be unused, in its original packaging, and in resellable condition
- All original contents must be included
Damaged or Defective Items
- Must be reported within 7 days of delivery with a clear photo
- Eligible for refund
- Return is not required in this case
Change of Mind
- The customer must receive the order first
- The item must then be returned to the provided return address
- Return shipping costs are the responsibility of the customer
- Refund is processed after the item is received and inspected
Note: Exchanges are not available. Customers may return the item and place a new order.
Non-Refundable Cases (All Products)
Refunds are not provided in the following cases:
- Refusal to accept the order
- Incorrect or incomplete shipping address provided by the customer
In these situations, the right to request a refund is forfeited.
Contact Information
WhatsApp: +1 515-506-7643
Email: contact@pawsandspells.com